HIDmasters.com Return Policy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.


*Any and all returns must be made within 7 days of product purchase (in-store), or within 7 days of confirmed package delivery date. No exceptions.

*All retrun items must be in like-new condtion and may not exhibit any signs of physical damage, cut wires, broken tabs, or water damage.


*Please note that all returns are subject to a 20% restocking & processing fee. No exceptions.

*Any and all postage/shipping fees are non-refundable, buyer is resposible for any and all return postage/shipping fees.

2 easy ways to prepare the return for your online order:


1.

Return the item(s) to the HIDmasters Store location in Huntington Beach, CA:

Bring the Item(s) with a copy of your invoice/shipping confirmation e-mail to our store in Huntington Beach, CA for credit to your original tender or a store credit. For ease of return, bring your invoice/shipping confirmation e-mail with your purchase to the store & all original packaging.


*All returns must be made within 7 days of product purchase and must be in like new condition and include all original packaging. No exceptions.


*In the event that you have purchased any of our products and had them installed at our Huntington Beach Location, no refund will be issued for the cost of labor. Labor is 100% non-refundable.  In the event that you will require one of our technicians to remove any of our products from your vehicle, there will be a separate fee for the cost of labor.

2.

Return the item(s) via the shipment method of your choice:

Please contact us directly via email at Support@HIDmasters.com or via phone at 714.655.3798 during our hours of operation in order to obtain an RMA # (Return Merchandise Authorization Number).


*All returns must be made within 7 days of confirmed delivery date and must be in like new condition and include all original packaging. No exceptions.

Pack the item in original packaging.

Ship the item(s) to the address printed on the shipping label that came with your order from the carrier of your choice. Note, we require using a carrier that will provide a tracking number for the shipment to ensure safe delivery.